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How We Handle Your Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. You control what we hold, and you can ask us to update or remove it anytime.

Account dataWallet transaction recordsDevice and login historyContact preferencesSupport chat logs
Ok Bazi How We Handle Your Information
DATA SECURITY

How We Protect What You Share

We encrypt your password, wallet details and transaction history so they stay secure while stored and when transmitted. Our systems log every login and flag unusual patterns. You can review your login history in account settings and contact us immediately if you see a session you do not recognize.

Encryption Standards

We use SSL encryption for every page and API call, and we hash passwords before storing them. Wallet numbers and transaction records are encrypted at rest so even if a server is compromised, your sensitive data stays protected.

Cookie Policy

We use cookies to keep you logged in across sessions and remember your language preference. You can clear cookies in your browser settings anytime.

Data Retention

We keep your account records while your account is open and for a reasonable period afterward to resolve disputes or meet legal requirements in eligible regions.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate details, or delete your account entirely.

REACH US

Privacy Questions and Requests

If you want to review the data we hold, update your details, or close your account and remove your information, our support team can walk you through each step. Open live chat from the lobby, send an email, or check the help section for step-by-step guides on data requests.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page. Tell the agent you want to review or change your data, and they will verify your account and guide you through the request process in real time.

Email Support

Send your request to our support email with your registered mobile number. We will reply within one business day with the steps to access, correct or delete your information, depending on your local regulations.

Help Centre

Visit the help section and search for privacy or data requests. You will find articles that explain what data we collect, how long we keep it, and how to submit a formal request to change or remove it.

Privacy Policy Questions

We collect your mobile number, password, payment details for bKash, Nagad or Rocket, device type, IP address, and login timestamps. This information helps us verify withdrawals, prevent fraud, and provide support when you contact us.

Yes. Contact support through live chat or email with your registered mobile number. We will verify your identity and send you a report of the data we store, including transaction history, login records and contact preferences, within the timeframe required by local regulations.

We retain your data while your account is active and for a reasonable period after closure to handle disputes or comply with legal requests in eligible regions. Exact retention periods depend on local law and the type of record.

We share transaction details with bKash, Nagad, Rocket and other payment providers only to process deposits and withdrawals. We do not sell your data to advertisers or unrelated third parties. Legal requests in eligible regions may require us to share information with authorities.

Contact support through live chat or email, provide your registered mobile number, and ask for account closure. We will verify your identity, process any pending withdrawals, then archive your data and delete it according to local data-protection rules.

We post the revised policy on this page and note the update date at the top. Continued use of your account after the update means you accept the new terms. If a change significantly affects your rights, we will notify you by email or in-app message.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.